Refunds and Promo Code Assistance for Notarization Services in HelloPrenup
HelloPrenup provides solutions for users who need refunds for unused notarization services or who encounter promo code issues during the checkout process. Below is an overview of our refund policies and guidance on promo code application to ensure a smooth experience.
Refunds for Notarization Services
If you purchased online notarization but chose to notarize your prenup in person instead, you may be eligible for a refund of the online notarization fee. Refunds are granted under the following conditions:
The online notarization service was not used.
The correct purchase details were provided for verification.
Please reach out to HelloPrenup's support at [email protected] to request a refund. Upon approval of your refund request, the processing time for receiving the funds is a few business days. After the refund, you can access the 'In-Person' upload option to complete your prenup filing in the HelloPrenup platform.
Steps to Submit a Refund Request for Online Notarization:
Send a message to [email protected] or request to speak with an Agent in this chat.
Provide a brief explanation of why the service was not used.
Submit your request.
Resolving Promo Code Issues
Promo codes can offer discounts on your HelloPrenup purchases, but issues may arise if the intended code is not applied during checkout. Refunds are not issued for promo code discrepancies after the transaction is completed, so it is crucial to manually enter your desired promo code at the time of purchase.
Tips for Successful Promo Code Application:
Double-check the promo code for accuracy before applying it.
Ensure that the promo code complies with any terms and conditions (e.g., validity period, discount amount).
Manually enter the code in the designated field during checkout to guarantee it is applied.
If you encounter any challenges applying a promo code, please contact HelloPrenup support immediately to avoid missing out on potential discounts.
For further assistance, visit our Help Center or contact our support team.
Related Topics
How to upload files for in-person notarization in HelloPrenup.
Terms and conditions for using HelloPrenup promo codes.